Quality Assurance Support

Quality Assurance Is Not Optional

Every approved centre is required to operate robust internal quality assurance and to demonstrate compliance to its awarding body through external quality assurance. For many organisations — particularly those new to UK-regulated delivery — this is the most demanding part of the journey.

Common challenges centres face include:

Understanding what the awarding body's IQA requirements actually mean in practice

Building assessment documentation that meets awarding body standards

Setting up IQA sampling plans and records systems

Preparing for an EQA visit with limited prior experience

Maintaining compliance as the centre grows or adds new qualifications

IQA Readiness

Helping centres establish their internal quality assurance function — including IQA roles, responsibilities, sampling strategies and records management. We work with your team to ensure your IQA system is operational before delivery begins.

Centre Policies and Procedures

Developing and reviewing the centre policies, procedures and documentation that awarding bodies require — including assessment policy, malpractice policy, complaints procedures and appeals processes.

Assessment and Verification Systems

Supporting the design and implementation of assessment plans, marking and verification processes that align with awarding body requirements and ensure consistent, fair assessment across the centre.

Compliance Documentation

Preparing and reviewing the documentation portfolio that demonstrates centre compliance — including learner records, assessment decisions, standardisation records and quality improvement plans.

EQA Preparation

Preparing centres for external quality assurance visits from the awarding body — including mock EQA reviews, document checks and guidance on how to present your centre's quality evidence effectively.

Continuous Improvement

Supporting centres in building a culture of continuous quality improvement — including standardisation activities, post-delivery reviews and quality improvement planning that goes beyond minimum compliance.

Practical Support, Built Around Awarding Body Requirements

FAO's quality assurance support is practical and centre-specific. We do not provide generic templates and leave you to interpret them — we work with your team to build systems that fit your organisation, your qualifications and the requirements of your awarding body.

FAO does not carry out external quality assurance and does not make approval or compliance decisions. Those responsibilities sit with the awarding organisation. Our role is to prepare your centre so that those processes are straightforward.